Only one UK police force hit a 10-second target for 999 calls

Only one UK police officer meets the target of answering 90% of all 999 calls in less than 10 seconds, according to the data.

Avon and Somerset police were the only force to meet the standard, according to national statistics first released by the Home Office.

Forty-three forces did not respond during the six months from November 2021 to April 2022. Overall, 71% of the 999 calls were answered within 10 seconds.

Humberside police recorded the worst number, with only 2% of calls answered in less than 10 seconds. South Yorkshire Police responded 17% in 10 seconds, Durham Police 41%, North Yorkshire 44% and Gloucestershire 49%.

Scottish police claim to have an average response time of less than 10 seconds and recorded 10.1 during the period.

Home Secretary Priti Patel said: “The public deserves to know that their local police force will be at the end of the phone, ready to take action with a few seconds’ notice to protect them from damage “.

“Basically, publishing this data is to further raise the standards of our incredible emergency services, so that the public can have full confidence in the ability of the police to save lives and keep our streets safe,” he added. .

“We can now see where the forces stand out and where vital improvements need to be made, and I thank the police for their commitment to ensuring that we maintain the best emergency services in the world.”

The head of the National Police Chiefs Council (NPCC) for contact management, Deputy Chief of Police Alan Todd, said a delay in connecting calls could contribute to the wait, but that “not must be resolved by a member of the public “.

“We want the public to have access to the data as part of open and transparent policing,” he added. “This is the first time that the police and the public can see how long it takes to answer 999 calls from the public call, which is connected to the police by BT and local providers, until it is answered by police call handlers “.

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Alison Hernandez and Jeff Cuthbert, local police chiefs of the Association of Police and Crime Commissioners, said the data showed “police demand and call volume” across the country.

“Police and crime commissioners are committed to supporting excellence in policing and will use this data to drive continuous improvement and hold the police accountable on behalf of the public,” they added.

It comes after the BBC reported that requests for freedom of information obtained from 22 police forces in England and Wales suggested that officers were now 28% slower to deal with first-degree emergencies.

This takes an average of three more minutes to reach serious incidents.

The BBC said responses from 19 forces in England and Wales suggested that they were 44% slower to reach serious incidents than in 2013.

The station also reported that the number of registered crimes that led to a charge or subpoena for an author had decreased over the past seven consecutive years, to March 2021. Between 2015 and 2021 it dropped by 40 %.

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