A family traveling to Turkey for a wedding crosses their fingers that they will arrive in time after their flight is delayed by more than 50 HOURS. Kirsty and Rob Gore and their three children were due to fly from Manchester Airport to Dalaman at 6:10 a.m. Friday.
But after a series of delays that saw them trapped at the airport for 15 hours, including sitting on a plane landed on the runway for two and a half hours, they were finally told that their flight had been canceled. · Lat. But the next available jet will not leave until 10:30 a.m. Sunday.
Runcorn’s family had spent £ 6,500 on an all-inclusive eight-night holiday package in Fethiye for Kirsty’s sister’s wedding. They have now stayed in a city center hotel and are looking forward to seeing if they arrive in Turkey in time for the Monday afternoon ceremony. Tui apologized for the cancellation and said they had offered full refunds to all affected passengers.
Read more: You apologize to customers for mid-term flight cancellations
Kirsty, 35, said: “It’s been awful. We arrived at the airport at 3am on Friday and spent more than 12 hours sitting there and two and a half hours sitting on the plane.
“My whole family is in Turkey for my sister’s wedding and we just hope we get there in time. My husband has cancer and this is the first family vacation we’ve had since he was diagnosed. It’s been a roller coaster. emotional.
“We were treated like cattle. The only people who told us the truth were the pilot and the staff of the plane. There was no one from Tui at the airport to explain what was happening. We didn’t talk to any of Tui until 3 p.m.
Queues outside the airport while the family waited for a bus to take them to the hotel. Finally they got tired of waiting and took a taxi (Image: Send)
“We stopped working, the kids had a day off and everything has been absolutely shocking.”
As reported by the Manchester Evening News, dozens of flights from Manchester Airport were delayed on Friday as holidaymakers embarked on the big mid-term getaway.
A Tui spokesman said: “We would like to apologize for the inconvenience to our customers on the TOM822 flight from Manchester to Dalaman on Friday 27 May, which was affected by a flight delay due to various operational challenges.
“We contacted customers as soon as we found out about the change and were offered overnight accommodation, meals and refreshments while working on a new flight plan. Now customers have received a new departure time. of the flight and have the option to change them or cancel your holiday and receive a full refund within 14 days.
“We always do our best to limit flight delays, which can occur from time to time for various operational reasons. On rare occasions when flight delays occur, we will do our best to support our customers. we appreciate your patience and understanding at this time. “
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