People in a care home south of Liverpool were at risk of malnutrition and dehydration while medicines were not being handled properly, according to a care report.
The Quality of Care Commission (CQC) has placed Cressington Court Care Home on Beechwood Road in special measures after a litany of concerns about medicine, staff and clinical care was raised. These include one person without bathing for four weeks as staff said they “didn’t have time” and another who lost more than six stones in a six-month period.
After an inspection in March and April, the overall rating of the home was deemed inadequate. Security, efficiency, care, and service leadership have also been described as inadequate, as they have required improvement.
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Service response rating downgraded from good to inadequate. At the time of the inspection, 47 people were on site at the residence that supports people with physical disabilities and dementia.
People with nursing needs have moved to alternative places following an agreement with Cressington Court, the CQC and other partner organizations. Inspectors found that residents ’needs were not effectively assessed or reviewed, while not all staff were said to have the skills and experience to provide safe, responsive and effective care and treatment.
Residents were said to be not always protected from the risk of harm, including not always receiving prescribed medications. Accidents and incidents were not effectively managed to prevent further incidents, and lessons were not always learned or supported so that people “made informed decisions about end-of-life care in a way that focused on the person or in a timely manner “.
Hayley Moore, CQC’s head of adult social care inspection, said: “During our inspection, we found a service that was not well run and the provider did not make sure people were receiving care and High quality person-centered treatment they deserve .. We were very concerned about the safety of people for various reasons.
“A significant number of people were at risk of malnutrition and dehydration, and one person lost more than six stones in a six-month period. These issues were also raised by other health professionals, but the provider had not taken any action. to address these concerns.
“Medications were not being managed well, and one person had not been constantly receiving their prescribed daily medication for a month, which put them at serious risk. Aside from the safety issues we encountered, this was not a place. worthy or caring for people to call home.
“One person had not bathed for four weeks as staff said they did not have time and agency staff did not take into account people’s individual needs and preferences. Environmental issues were also taking a toll. serious impact on people.
“We saw someone in a lot of pain, who couldn’t ask for relief because the ringing bell was faulty. The manager knew it but hadn’t repaired it, which is totally unacceptable.
“During the inspection, the supplier acted on some environmental issues, but more urgent improvements are needed to keep people safe.”
The CQC will monitor and re-inspect Cressington Court within six months to assess whether improvements have been made. If sufficient improvements are not made within this timeframe, additional action will be taken.
Elaine Larkin, Lotus Care’s regional director, who owns and operates a Cressington Court nursing home, said: “As an organization, we are very disappointed with the findings of the latest CQC inspection. We have been working closely with the CQC, the health council and collaborators for several weeks to provide safety and improvement.
“A key goal has been to support residents, families and staff during this stressful time. Our organization wants to make sure we are fully committed to making these improvements and we will learn from when we are wrong.
“We continue to have great pride and compassion as we care for vulnerable residents in our care and are strengthening our processes to demonstrate sustainable improvement.”
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