TORONTO — Rogers Communications Inc. says in a filing with the federal telecommunications regulator that it could not have restored emergency services more quickly during a widespread service outage earlier this month that paralyzed the company’s networks and affected millions of customers across Canada .
New details on the scope of the disruption were also included in the presentation and ranged from media being unable to produce news broadcasts to outages for all customers in critical infrastructure such as hospitals and energy providers.
In the face of complaints and calls for a public inquiry, the Canadian Radio-Telecommunications Commission had given Rogers until Friday to explain what caused the outage, the extent of the problem and what steps were being taken to prevent it from happening again. a similar problem occurs again.
Much of the specific information provided by the telecommunications company was removed from the document by the CRTC for security and competition purposes.
Rogers said the scope of the problem, which knocked out all wireless and wireline services for its customers and other providers using Rogers’ network, meant the only way to restore alert and 911 services was address the problem at its source rather than targeting them specifically. priority repair areas.
Company representatives are scheduled to appear before a Commons committee on Monday to discuss the outage further.