The Rogers Building, the green-topped corporate campus of Canadian media conglomerate Rogers Communications, is seen in downtown Toronto, Ontario, Canada July 14, 2022. REUTERS/Chris Helgren
Sign up now for FREE, unlimited access to Reuters.com
Sign up
July 24 (Reuters) – Rogers Communications Inc ( RCIB.TO ) said on Sunday it will invest C$10 billion ($7.74 billion) over the next three years in artificial intelligence (AI) and more testing and monitoring, few weeks after the company. reported network problems that caused widespread outages across the country.
Chief Executive Officer Tony Staffieri said the Canadian telco has moved forward on a formal agreement between the carriers to switch 911 calls to each other’s networks automatically, even in the event of a power outage. network of any operator.
“I believe this is the only responsible way and I am personally committed to making it happen for all Canadians,” Saffieri said in a letter on Sunday.
Sign up now for FREE, unlimited access to Reuters.com
Sign up
Staffieri said the company is physically separating wireless and internet services to create an “always-on” network, to help ensure customers never again experience an outage with both mobile and internet services .
Earlier this month, the carrier, which has about 10 million wireless subscribers and 2.25 million retail Internet subscribers, suffered an outage that lasted nearly 19 hours, disrupting flight services to banking and emergency calls to 911.
The Canadian government has also ordered an investigation and demanded that telecommunications companies agree within 60 days to develop communication protocols to keep people better informed. Read more
($1 = 1.2914 Canadian dollars)
Sign up now for FREE, unlimited access to Reuters.com
Sign up
Reporting by Jahnavi Nidumolu in Bangalore; edited by Diane Craft
Our standards: the Thomson Reuters Trust Principles.