Rogers warns of a scam that claims to reimburse customers for widespread Friday service interruptions.
“We are aware that scam text messages are being sent claiming to offer credits in the wake of yesterday’s service outages,” telecommunications said on Twitter on Saturday.
“We will proactively apply the credit to your account and no action is required. If you receive a suspicious SMS, please forward it to 7726 (SPAM).”
We are aware that scam text messages are being sent claiming to offer credits as a result of yesterday’s service outages. We will proactively apply credit to your account & no action is required. If you receive a suspicious SMS, forward it to 7726 (SPAM).
– @ RogersHelps
Rogers president and CEO Tony Staffieri said in a statement Saturday that services have been completely restored, adding that the disruption was likely caused by a “maintenance upgrade of our core network on Friday at morning, which caused some of our routers to malfunction. “
The impact of Friday’s interruption was spectacular.
Internet monitoring group Netblocks.org reported that total Internet traffic in Canada was at 75 per cent of its normal level on Friday morning.
Rogers-owned flankers brands such as Fido and Chatr were also disconnected, as were services not directly controlled by Rogers, such as emergency services, travel and financial networks.
The company has about nine million wireless customers and only three million next to cable and Internet business.