- Telus Uses AI to Alter Call-Agent Accents Let’s Data Science
- AI ‘accent masking’ at overseas call centres sparks union backlash in Canada Global News
- Telus using AI to alter the accents of customer service agents The Globe and Mail
- Telecom workers say AI being used to monitor employees, disguise accents of offshore agents CBC
- How AI is altering the accents of call centre workers Yahoo News Canada