A Toronto woman is calling the Ontario government after saying that the check for the return of the license plate sticker has been rejected and no other has been issued.
Jill Lubinski received her refund check in the mail in late April and deposited it in her Scotiabank account using her mobile phone app.
One week later, he received a photocopy of the check in the mail with a letter explaining that it could not be deposited. She went to the bank to solve the problem and says she was told they could not help her.
“They said they are very sorry, but they can’t deposit a check that has been returned,” Lubinski said.
He said the reason on the returned check was “another”.
“And in capital letters there’s a code that says IMNU … and my bank had no idea what that meant,” Lubinski said.
Lubinski said the bank told him they had other depositors with the same problem and provided him with a government phone number, which he called.
“[The operator] he had my details, he knew my registration number, “Lubinski said.” And he said he would issue another check and it would arrive by mail. “
The check has not yet arrived
Weeks later, after several attempts at tracking, Lubinski said the second check had not yet arrived by mail.
She said she called the same phone number she called the first time, but then was referred to another phone number where there was no option to talk to an operator.
“You can’t talk to anyone,” Lubinsky said. “Clearly … the number I was using had flooded in and they had to do something … to forward all that traffic to another number.”
“I don’t think the optics are great and I think it’s in the government’s interest to keep a promise.”
A photograph of an Ontario provincial license plate with a renewal sticker is shown. The Ontario government announced in February that it was eliminating license plate renewal fees and related stickers for passenger vehicles, light trucks, motorcycles and mopeds. (Nathan Denette / The Canadian Press)
Trenton, Ontario Resident Taran Schubert, 28, is on the same boat as Lubinski.
Schubert said he successfully deposited his $ 240 refund check using the Scotiabank app on his phone, but the funds were taken out of his account a few days later citing an illegible image as a reason.
He went to the bank to deposit the check, and was told to contact the ministry if it bounced.
“It bounced almost immediately,” Schubert said.
He said his attempts to talk to anyone were unsuccessful.
“I’ve tried calling a couple of different numbers, but so far I’ve only received automated messages that don’t give me the option to talk to anyone,” Schubert said.
“So I’m a little stuck with the next steps.”
More than 6 million checks deposited
A government and consumer services ministry official told CBC News that more than seven million refund checks had been issued and more than six million had been deposited.
“The government will issue replacement checks in cases where people have contacted ServiceOntario with check deposit issues. As of May 25, this represents approximately 2,150 cases … where it was found that the Scanned images of checks were illegible or corrupt, “said Praveen Senthinathan. dit.
Senthinathan added that cases account for 0.03 percent of total checks issued, a proportion “within what is expected to process any check and not exclusive to checks issued by the government.”
Anyone who has difficulty depositing their check should contact ServiceOntario’s dedicated hotline at 1-888-333-0049, Senthinathan said.
Lubinski said that while waiting to receive his second check in the mail, he tried to deposit the first check in a different bank to see if that would solve the problem.
He’s still waiting to see if control passes.